Bob Fansi

ServiceNow Techno-Functional Coordinator

RATP

Nov. 2025 — März 2026 · 5 Mon.

Qualified requirements, wrote user stories and coordinated with business stakeholders. Improved Change, Incident, Request and Knowledge processes.

ServiceNowITSMCMDBImport SetsTransform MapsAgileScrum

ServiceNow Tech Lead

DELOITTE

Juni 2023 — Apr. 2025 · 1 Jahr 11 Mon.

Implemented ITSM processes and led business and technical workshops. Advanced development with Business Rules, Script Includes, Client Scripts and scheduled scripts.

ServiceNowITSMCMDBITOMEmployee CenterUI BuilderBusiness RulesScript Includes

Senior ServiceNow Developer

GROUPAMA

März 2022 — Juni 2023 · 1 Jahr 4 Mon.

Integrated SPM/PPM and customized the Program, Portfolio, Demand and Project workspaces. Structured the Business Applications repository and implemented the APM TIME model.

ServiceNowSPM/PPMAPMITSMTest ManagementFlow DesignerREST APITransform Maps

ServiceNow Technical Consultant

CANAL+ / ATOS

Nov. 2020 — Dez. 2021 · 1 Jahr 2 Mon.

ITSM and CSM enhancements, incident management and data defect fixes. Designed reports and dashboards; HPSM, JIRA and Teams integrations via API.

ServiceNowITSMCSMAPIReporting

ServiceNow Technical Consultant

SUEZ

März 2019 — Nov. 2020 · 1 Jahr 9 Mon.

Contributed to the implementation and configuration of Strategic Portfolio Management. Structured project demand and supported project and portfolio management.

ServiceNowSPM/PPMITSMJIRAAgileScrum

Junior ServiceNow Consultant

ATOS

März 2018 — Okt. 2020 · 2 Jahre 8 Mon.

Application maintenance, ITSM projects and Service Portal management. Deployed and optimized the service catalog.

ServiceNowITSMService CatalogService Portal