DocuSign Electronic Signature Consultant - EU Institution Luxembourg
Are you looking for a challenging opportunity and want to take advantage of a great job to give new inpulse to your career? This offer is for you.In order to support one of our clients, a large and famous Financial European Public Institution in Luxembourg, we are looking for a DocuSign Electonic Signature Consultant.
EKXEL IT Services, is a European leader in IT engineering, high-tech consulting and IT services. We offer a unique blend of expertise and support major European groups with international vocation to implement and succeed in their project to transform and modernize their information systems.
Responsibilities
The Electronic Signature Configuration & Support Specialist will provide frontline support (L1/L2) and configuration for the customer’s electronic signature platform. The role combines technical setup, user support, and change management with a strong focus on onboarding and training, ensuring smooth adoption by internal staff (including senior stakeholders) and external clients. You will be in charge of:
- Provide L1/L2 support for electronic signature solutions, resolving technical issues and escalating when needed.
- Perform hands-on configuration, updates, and user setup of electronic signature platforms (e.g., DocuSign).
- Support integration with document management systems (e.g., SharePoint, OpenText Content Server).
- Assist users with mobile applications for electronic signatures.
- Deliver onboarding, guidance, and training sessions for internal staff and external clients.
- Create and maintain user guides, FAQs, and knowledge base content to foster adoption.
- Identify recurring issues and propose process or configuration improvements.
- Promote best practices and change adoption across the institution.
Required profile
- 5+ years in IT support, consulting, or application adoption roles.
- Demonstrated experience with DocuSign or similar e-signature solutions.
- Proven track record in user training and adoption programs.
- At least 8 years of extensive development experience
- Hands-on experience with electronic signature configuration (e.g., DocuSign).
- Strong L1/L2 technical support capabilities.
- Experience in integration with document management systems (SharePoint, OpenText Content Server, or similar).
- Knowledge of mobile applications and user support.
- Strong communication and change management skills.
- Advanced English skills (mandatory); other EU languages are a plus.
- Ability to create clear, user-friendly documentation and training materials.
- Service-oriented mindset, with strong problem-solving abilities.
What the company offers
A particularly attractive salary package, with many additional benefits, to attract the best of you. A professional and stimulating work environment in the field of telecommunications. Multiple career opportunities within a changing group, advanced training in new technologies, rich and recognized expertise. Your application will be treated with confidentiality. We would be very happy to organize a first appointment to talk to you about this opportunity and consider your next career development.
How to apply
Send us your CV to [email protected] or even better use our online form http://www.ekxel.eu/candidatures/