We are looking for an AI4Dev Service Owner to lead and evolve its AI as a Service offering for software development teams.
AI4Dev is a centrally managed service designed to support developers in using AI agents and tools across the software development lifecycle, transforming isolated experimentation into a governed, scalable capability. The role is primarily focused on service ownership: roadmap definition, stakeholder engagement, service evolution, and user adoption. The remaining part requires sufficient technical understanding of AI technologies to collaborate effectively with engineering teams and support strategic decisions.
Responsibilities
- Own the AI4Dev service: vision delivery, roadmap, priorities and service lifecycle
- Define and track service KPIs (adoption, usage, user satisfaction, cost) and report on them to stakeholders
- Identify improvement opportunities based on performance data, user feedback and market developments
- Coordinate technical team to deliver the service
- Gather, analyze and prioritize user feedback, with a visible feedback loop back to users
- Drive adoption across development teams through onboarding, documentation, training, demos and success stories
- Build and support the AI developer community
- Act as the main interface between business stakeholders, users and technical teams
- Drive the continuous evolution and adoption of the service.
Required profile
Required Experience
- 5+ years as Service Owner, Product Owner or Product Manager of digital services or platforms (AI domain is preferred)
- Experience managing digital services or platforms across their lifecycle (launch, evolution, adoption)
- Strong stakeholder and community management experience
- Experience working with software engineering or DevOps teams
- Experience defining and managing product or service roadmaps, ideally with measurable KPIs
Required Skills
- Strong service ownership and organisational skills
- Excellent communication and stakeholder management abilities
- Strong understanding of AI and Generative AI concepts, and of their use cases across the software development lifecycle (code generation, review, testing, documentation)
- Knowledge of the current AI developer tooling landscape - AI coding assistants and agentic IDEs (e.g. Kiro, GitHub Copilot, Cursor) and their open source equivalents
- Familiarity with open source AI technologies
- Ability to understand technical concepts and trade-offs without being a hands-on AI engineer
- Comfortable defining and using service metrics to drive decisions
- Excellent English communication skills (written and spoken)
Mandatory Requirements
- Fluent English (C1 or higher)
- Experience with AI platforms, AI-enabled services or developer experience (DevEx) products
- Hands-on experience using AI coding assistants or agentic IDEs in a development workflow
Nice to Have
- Agile certification (Scrum, AgilePM or equivalent)
- SAFe certification or experience working in a SAFe environment
- ITIL Foundation or practical experience with IT service management