Abiel Mehari
IT Support Specialist with a focus on System Administration
Remerschen, Canton de Remich, Luxembourg Disponibilité
10+
Expérience
5
Missions
2
Certifications
À propos
IT Support Specialist with a solid blend of technical, electrical, and troubleshooting abilities. Proven experience in system administration, programming, and data analysis. Proficient in both Windows and Linux environments, with a strong focus on resolving complex issues and contributing effectively in team-based environments.
Compétences
Expérience
IT Engineer
Not specified
déc. 2024 — Présent · 2 ans
L2 Backfill support Engineer for US Bank systems, resolving complex user issues and maintaining seamless operational continuity. Network installations across multiple enterprise environments while completing office desk hardware setups for State Street Bank.
NetworkingHardwareIT Support
IT Support Specialist
PayPal
avr. 2024 — nov. 2024 · 8 mois
Manage IT support tickets on ServiceNow and provide L2 assistance for more complex technical issues. Work with Windows Server, including Active Directory, to keep user accounts, permissions, and systems running smoothly.
ServiceNowWindows ServerActive DirectoryIT Support
Research Assistant
University of Luxembourg
août 2023 — janv. 2024 · 6 mois
Research assistant focusing on electrical circuits and sensor documentation for research purposes.
ResearchElectrical CircuitsSensor Documentation
IT Technician
Digital inclusion
avr. 2021 — juin 2022 · 1 an 3 mois
Completed IT technician tasks such as installing software, fixing hardware problems, and supporting users with device setup and issue resolution.
Software InstallationHardware RepairUser Support
Electrical/IT Engineer
Eritrean Railway Station
sept. 2016 — oct. 2020 · 4 ans 2 mois
Designed and configured technical products and features, helping other departments solve technical issues and improving system reliability.
Technical DesignSystem ReliabilityTroubleshooting
Formation
MSc. in Eng: Sustainable Product Creation
University of Luxembourg
2022 — 2024
BSc. in Eng: Electrical and Electronics
Eritrean Institute of Technology
2011 — 2016
Certifications
CCNA 200-301 v1.1
Cisco
Security+
CompTIA