Bob Fansi

ServiceNow Techno-Functional Coordinator

RATP

Nov 2025 — Mar 2026 · 5 mo

Qualified requirements, wrote user stories and coordinated with business stakeholders. Improved Change, Incident, Request and Knowledge processes.

ServiceNowITSMCMDBImport SetsTransform MapsAgileScrum

ServiceNow Tech Lead

DELOITTE

Jun 2023 — Apr 2025 · 1 year 11 mo

Implemented ITSM processes and led business and technical workshops. Advanced development with Business Rules, Script Includes, Client Scripts and scheduled scripts.

ServiceNowITSMCMDBITOMEmployee CenterUI BuilderBusiness RulesScript Includes

Senior ServiceNow Developer

GROUPAMA

Mar 2022 — Jun 2023 · 1 year 4 mo

Integrated SPM/PPM and customized the Program, Portfolio, Demand and Project workspaces. Structured the Business Applications repository and implemented the APM TIME model.

ServiceNowSPM/PPMAPMITSMTest ManagementFlow DesignerREST APITransform Maps

ServiceNow Technical Consultant

CANAL+ / ATOS

Nov 2020 — Dec 2021 · 1 year 2 mo

ITSM and CSM enhancements, incident management and data defect fixes. Designed reports and dashboards; HPSM, JIRA and Teams integrations via API.

ServiceNowITSMCSMAPIReporting

ServiceNow Technical Consultant

SUEZ

Mar 2019 — Nov 2020 · 1 year 9 mo

Contributed to the implementation and configuration of Strategic Portfolio Management. Structured project demand and supported project and portfolio management.

ServiceNowSPM/PPMITSMJIRAAgileScrum

Junior ServiceNow Consultant

ATOS

Mar 2018 — Oct 2020 · 2 years 8 mo

Application maintenance, ITSM projects and Service Portal management. Deployed and optimized the service catalog.

ServiceNowITSMService CatalogService Portal