Louis Backes
ITSM/ITOM Specialist and IT Infrastructure Consultant
Luxembourg, Canton de Luxembourg, Luxembourg Availability
4+
Experience
3
Missions
7
Certifications
About
Experienced ITSM Specialist and digital transformation leader with a background in IT service management and infrastructure transformation. Proficient in ServiceNow, Python, and various IT tools. Skilled in driving service delivery improvements and supporting complex IT environments in the audit and financial sectors.
Skills
Experience
Director
Eldor Digital Advisory
Jul 2026 — Present · 3 mo
Founder and main consultant at Eldor Digital Advisory. Currently working with an leader in DWS as a consultant for a banking and audit client. Focus on audit missions around TopDesk ITSM tool as well as process improvements and automation of digital services. Full roadmap implementation over 8 months for a company the size of 4500 people.
SNOWCMDBTOP DeskPythonAuditISO270001
ITSM Specialist
Kyndryl Brno
Dec 2023 — Jul 2026 · 2 years 8 mo
Co-led service delivery and ITSM/ITOM improvement initiatives for a key client in the audit sector. Reduced ticket volume by ~30% through knowledge optimization and self-service enablement. Consultant on incident management, knowledge management and service improvement. First consultant in process improvement and workflow initiatives in SNOW.
ServiceNowITILPythonProject ManagementITSMITOMCMDB
Senior Associate - CTS
Kyndryl Brno
Aug 2023 — Feb 2025 · 1 year 7 mo
Provided L2 support for complex issues across Windows and macOS environments. Managed identity, access, and device configurations for a key client.
Microsoft IntuneOktaCybersecurityEndpoint SecurityITSM
Education
B.A. Computer Science
University of Luxembourg
2019 — 2023
International Baccalaureate
Waldorf School Luxembourg
2016 — 2018
B.A. Philosophy
University Maastricht
2019 — 2019
Certifications
Security +
ComptiA · Issued 2025
ISO27001
PECB · Issued 2025
ITIL V4
PeopleCert · Issued 2024
Azure Fundamentals
Microsoft · Issued 2023
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Microsoft · Issued 2023
CEH v13 Cryptography
Skillsoft · Issued 2025
CEH v13 Social Engineering
Skillsoft · Issued 2025