Own all hands-on IT operations: deploy and lifecycle-manage Windows 11 laptops & corporate iPhones, run the walk-up support bar, deliver onboarding/offboarding, manage Azure Virtual Desktop (AVD), handle asset replacements and maintain the ServiceNow CMDB inventory.
Responsibilities
- Prepare and deploy Windows 11 laptops via Autopilot/Intune — imaging, apps, policies, peripherals
- Configure corporate iPhones: MDM enrollment, Exchange, Wi-Fi/VPN, corporate apps
- Perform secure wipe (Intune remote wipe) before redistribution or decommission
- Onboarding: prepare full kit (laptop + screens + peripherals + iPhone), configure via Autopilot, welcome user on Day 1 with IT briefing
- Offboarding: collect all equipment, wipe, update CMDB, coordinate access deprovisioning with Service Desk
- Support Azure Virtual Desktop (AVD): connectivity, peripherals redirection, FSLogix profiles, performance troubleshooting — escalate complex cases to L2/L3
- Verify Intune enrollment & compliance for all deployed devices (Windows 11 + iPhones) in Azure portal
- Troubleshoot Autopilot and iPhone MDM enrollment failures
- Process field tickets in ServiceNow, update CIs in CMDB after every hardware intervention
- Manage stock levels, refresh cycles, warranties and RMA processes with vendors
- Participate in quarterly inventory audits (CMDB vs. physical reconciliation)
- Maintain IMAC procedures and onboarding/offboarding checklists in ServiceNow Knowledge Base
Required profile
- 0-2 years in IMAC / field support / desktop technician role in a corporate environment
- Fluent French and good level in English
- Strong hands-on experience deploying Windows 11 (Autopilot/Intune)
- Experience configuring and supporting corporate iPhones via MDM
- Solid experience with ServiceNow (Incident, Request, CMDB, Asset modules)
- Working knowledge of Azure Virtual Desktop, Microsoft Entra ID, Azure portal
- Certifications appreciated: ITIL v4, ServiceNow CSA, MD-102, AZ-900, AZ-140, CompTIA A+
- Hands-on mindset, strong interpersonal skills (VIP-facing), rigorous on inventory, autonomous, proactive
What the company offers
- You will work in a company on a human scale, where every employee counts
- We believe in trust, transparency and autonomy
- Varied and innovative projects, in collaboration with clients from a wide range of sectors
- A human and collaborative corporate culture, where initiative is valued