Chourouk Ben Achour
Project Coordinator | Business Operations | Data Reporting
Ville-Haute, Luxembourg, Canton de Luxembourg, Luxembourg Availability
4+
Experience
5
Missions
1
Certifications
About
Multilingual professional with experience in international customer operations, project coordination, business communications and data reporting. Combines stakeholder management and structured problem-solving with Excel, SQL and Power BI to support business decisions and improve workflows.
Skills
Experience
Customer Care Agent — International Operations
Bang & Olufsen
Oct 2025 — Oct 2026 · 1 year 1 mo
Managed 100+ international customer cases weekly, prioritising requests, maintaining accurate records and coordinating timely resolutions. Worked with cross-functional teams to troubleshoot issues, maintain structured records and support workflow improvements.
ExcelStakeholder ManagementCross-functional collaborationProcess improvement
English Content Specialist — Freelance
Independent Projects
Apr 2025 — Oct 2025 · 7 mo
Created English-language content and coordinated digital marketing campaigns, communications and event activities. Managed deliverables, stakeholder updates and deadlines across freelance assignments.
Content writingDigital marketingStakeholder ManagementProject Management
Program Assistant — Sustainability & Data Projects
LUISS Guido Carli
Sep 2024 — Mar 2025 · 7 mo
Coordinated stakeholder communications, project activities, progress tracking and documentation for institutional initiatives. Prepared engagement and performance reports using Excel and Power BI to inform project decisions.
ExcelPower BIStakeholder ManagementProject Management
Human Resources Manager
Tephra Eco Startup
Sep 2021 — Mar 2022 · 7 mo
Coordinated recruitment, onboarding and internal communications for a student-led team of 15+ members.
HR ManagementTalent AcquisitionStakeholder Management
Digital Marketing Intern
Experts Business
Sep 2020 — Jun 2021 · 10 mo
Supported SEO and digital campaigns, monitored performance and prepared reports using Google Analytics.
Digital marketingGoogle AnalyticsData Analysis
Education
Master’s Degree in International Relations
LUISS Guido Carli
2023 — 2025
Bachelor’s Degree in Business Communication
Higher Institute of Applied Studies in Humanities of Tunis
2020 — 2023
Certifications
AI Systems for Human Resources and Talent Acquisition: Practical Use and High-Risk Cases under the EU AI Act
DLH · Issued 2026