Abiel Mehari
IT Support Specialist with a focus on System Administration
Remerschen, Canton de Remich, Luxembourg Availability
10+
Experience
5
Missions
2
Certifications
About
IT Support Specialist with a solid blend of technical, electrical, and troubleshooting abilities. Proven experience in system administration, programming, and data analysis. Proficient in both Windows and Linux environments, with a strong focus on resolving complex issues and contributing effectively in team-based environments.
Skills
Experience
IT Engineer
Not specified
Dec 2024 — Present · 2 years
L2 Backfill support Engineer for US Bank systems, resolving complex user issues and maintaining seamless operational continuity. Network installations across multiple enterprise environments while completing office desk hardware setups for State Street Bank.
NetworkingHardwareIT Support
IT Support Specialist
PayPal
Apr 2024 — Nov 2024 · 8 mo
Manage IT support tickets on ServiceNow and provide L2 assistance for more complex technical issues. Work with Windows Server, including Active Directory, to keep user accounts, permissions, and systems running smoothly.
ServiceNowWindows ServerActive DirectoryIT Support
Research Assistant
University of Luxembourg
Aug 2023 — Jan 2024 · 6 mo
Research assistant focusing on electrical circuits and sensor documentation for research purposes.
ResearchElectrical CircuitsSensor Documentation
IT Technician
Digital inclusion
Apr 2021 — Jun 2022 · 1 year 3 mo
Completed IT technician tasks such as installing software, fixing hardware problems, and supporting users with device setup and issue resolution.
Software InstallationHardware RepairUser Support
Electrical/IT Engineer
Eritrean Railway Station
Sep 2016 — Oct 2020 · 4 years 2 mo
Designed and configured technical products and features, helping other departments solve technical issues and improving system reliability.
Technical DesignSystem ReliabilityTroubleshooting
Education
MSc. in Eng: Sustainable Product Creation
University of Luxembourg
2022 — 2024
BSc. in Eng: Electrical and Electronics
Eritrean Institute of Technology
2011 — 2016
Certifications
CCNA 200-301 v1.1
Cisco
Security+
CompTIA